Consumer rights in India are anchored in the Consumer Protection Act, 2019, which codifies six core rights and a three-tier redressal system .
- Safety, information, choice. Consumers are protected from hazardous goods, entitled to accurate product information, and guaranteed a competitive marketplace .
- Redressal. Disputes can be filed before District, State, or National Commissions, with simplified e-filing for small-value claims .
- Public services included. The Supreme Court has held that statutory authorities — builders, hospitals, and public bodies — fall within consumer-protection jurisdiction .